Support & FAQs
Support & FAQs

Support & FAQs

Guides for Getting Started

Overview
Overview
Mastering
Mastering
Effects
Effects
Challenges
Challenges

Recording Studio

How do I add or change my track's info?

To add info to a new track:

After editing your track in the studio, you’ll be taken to a screen where you can add a song title and cover photo. Press “title and hashtags” to give your song a name and add a hashtag. You can use a trending hashtag to enter one of our challenges, or to create your own! You can take your own photo, add one from your camera roll, search from our gallery of royalty-free photos, or generate basic colored artwork.

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You can add a video to play along with your track! Press “add video” to import a clip from your camera roll, or search Giphy for the perfect gif! The video or gif will play on repeat to match the length of the track.

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To change the info of an existing track:

To edit the information on a track you’ve already posted, press the three-dot menu to the rap on your profile, then press “edit.”

How do I use the vocal effects?

To apply an effect to a vocal track, first highlight the track you want to edit. Then, press the icon of the effect you want to use. Adjust the sliders to change how the effect sounds and how much of it you want to add to our mix.

How to change a song from public to private?

To change a song from private to public, press the three-dot menu next to the song you want to remove from your public profile. Select “make private” from the pop-up menu, and the song will be moved to the “private” section in your profile.

How do I master a song?

To master a song from the studio, press “Finish” after recording and editing your vocals. This will direct you to the mastering screen, where you can choose from four different auto-mastering filters to instantly improve your sound quality.

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How do I master a previously released song?

To master a song you’ve already released on our profile, press the three-dot menu next to the song, then press “master.” Select the auto-mastering filter you'd like to use, then press “save.” Choose carefully, because you can only master a track once!

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Community

How to get verified on Rapchat?

Here are some of the things we look for when verifying artist:

  1. You regularly upload "radio ready" quality music
  2. You support other artist
  3. You are active in the Rapchat community
  4. You are verified on other social media platforms
How to use Rapchat voting?

To vote for a song/beat, locate the song/beat you want to vote for via the search bar or challenge page, tap the three dots next to the song/beat, then select the “Vote to Win” option. You will see a prompt that will say “Are you sure?”. If you tap yes, your vote will be submitted!

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How do I invite friends to join Rapchat?

To invite friends to join Rapchat through the app, press the three-line menu in the top-right corner of your profile page. Press “settings” from the pop-up menu, select “find friends”, then “invite friends.” From there, you can send your friend a link to download Rapchat in the App Store or Google Play Store so they can get in on the action!

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Beats / Producers

How can I get my beats on the app?
  1. Head to our website here to upload your beats - https://rapchat.com/login
  2. If you already have an account with Rapchat, simply log in with your current Rapchat username and password. If this is your first time signing up, type in your producer name, email address, and password.
  3. Once you sign in, click on your profile on the top right and select “Upload Beat”
  4. You can then upload your beat(must be an mp3), upload your artwork(we recommend 1500x1500), add your beat title, key, BPM, mood, instrument, genre, and tags!
  5. After you upload your beat, you will receive an email letting you know that your beat is live!

Accounts / Profile

How to edit your profile

To edit your profile, press the three-line menu in the top-right corner of your profile page, then press “edit profile.” You can change your profile image, location, username, display name, as well as connect your social media accounts and website!

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How to connect social links?

To connect social links, press the three-line menu in the top-right corner of your profile page, then press “edit profile.” You can add our soundcloud, twitter, youtube, instagram, and spotify!

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How to cancel your Rapchat Gold Subscription?

You can cancel your Rapchat subscription’s auto-renewal at any time by following the steps below, and you will continue to have access to the premium content until the subscription's expiration date.

iOS Users

  1. Open the Settings app.
  2. Tap your name.
  3. Tap Subscriptions
  4. Tap the subscription that you want to manage. Don't see the subscription that you're looking for?
  5. Tap Cancel Subscription. (Or if you want to cancel Apple One but keep some subscriptions, tap Choose Individual Services.) If you don’t see Cancel, the subscription is already canceled and won't renew

Android Users

  1. Go to play.google.com.
  2. Check if you’re signed in to the correct Google Account.
  3. At the left, click My subscriptions.
  4. Select the subscription you want to cancel.
  5. Click Manage > Cancel Subscription.

If you have a subscription with an app and the app gets removed from Google Play, your future subscription will be canceled. Your past subscriptions will not be refunded.

For more information, please follow the link associated with the type of subscription on your Rapchat account.

App Store Subscriptions (Apple iOS): http://support.apple.com/kb/ht4098

Google Play Subscriptions (Android): https://support.google.com/googleplay/answer/7018481

You can cancel your Rapchat subscription’s auto-renewal at any time by following the steps below, and you will continue to have access to the premium content until the subscription's expiration date.

How to get a refund?

IOS Users:

Apple handles all billing for in-app purchases made on iOS devices.

Customers who subscribed to Rapchat through iTunes will need to reach out to Apple directly with any refund requests. They are typically able to honor all refund requests within 30 days of the purchase date (but it’s at their discretion).

You can contact App stores Customer Support directly at https://getsupport.apple.com/

Android Users:

  • Note: You must request a refund within the first 14 days of your purchase. You must first cancel your subscription through the Google play store and secondly, submit a support ticket through the Rapchat app.

Cancel Subscription:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the Rapchat: Record Songs, Audio subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your Rapchat subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

Submit support ticket:

  1. Open the Rapchat app
  2. Tap your profile on the bottom right
  3. Tap the three bars at the top right
  4. Choose "Settings"
  5. Choose "Report and Issue"
  6. Choose "Ask a question"
  7. Type your request and tap send at the top right

Need Support?

  1. Open the Rapchat app and tap your profile on the bottom right
  2. Tap the three bars at the top right and choose "Settings"
  3. Choose "Report and Issue" or "Ask a question"

If you cannot get into your account: Fill out this form