Support & FAQs
Support & FAQs
Support & FAQs

Support & FAQs

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Need Support?

There are three ways you can report an issue, ask a question, or get in touch…

  • Option 1: Shake your phone for the support widget to pop up
  • Option 2: Profile > Settings > "Report and Issue" or "Ask a question"
  • Option 3: Email support@rapchat.com

Troubleshooting

Song volume is too quiet after uploading
Song volume is too quiet after uploading

Accounts / Profile

How to edit your profile
How to edit your profile
How to connect social links?
How to connect social links?

Subscriptions

How do I update my billing information?
How do I update my billing information?
How to cancel your Rapchat Gold Subscription?
How to cancel your Rapchat Gold Subscription?
How to get a refund?
How to get a refund?

Community

How do I get verified on Rapchat?
How do I get verified on Rapchat?
How to get my music on the feature board?
How to get my music on the feature board?
How to use Rapchat voting?
How to use Rapchat voting?
How do I invite friends to join Rapchat?
How do I invite friends to join Rapchat?
Why can't I send my DM?
Why can't I send my DM?
How can I block another user?
How can I block another user?
How can I remove myself from a collab?
How can I remove myself from a collab?

Recording Studio

How do I add or change my track's info?
How do I add or change my track's info?
How do I use the vocal effects?
How do I use the vocal effects?
How to change a song from public to private?
How to change a song from public to private?
How do I master a song?
How do I master a song?
How do I master a previously released song?
How do I master a previously released song?
How do I share an Autotune preset?
How do I share an Autotune preset?

Beats

How can I get my beats on the app?
How can I get my beats on the app?

Other

Record a Rapchat Promo Video
Record a Rapchat Promo Video