All Collections
Troubleshooting App Crashes on Rapchat
Troubleshooting App Crashes on Rapchat
Updated over a week ago

If you're experiencing app crashes on Rapchat, we understand how frustrating it can be. However, we're here to help you troubleshoot and fix the issue. Here are some steps you can take:

  1. Check device storage: Go to your settings and search for "storage" to see how much space is on your phone. Deleting apps or media will help it run more smoothly. If you have an iPhone you can also delete old Rapchat project files and save them to the cloud to open up space.

  2. Restart the Rapchat app: Sometimes minor glitches can cause the app to crash. To fix this, close the app completely and then relaunch it.

  3. Check for updates: We release updates to improve stability and fix bugs. Make sure you have the latest version of the app installed by checking for available updates in your device's app store.

  4. Restart your device: Restarting your device can clear any temporary issues that may be causing the app to crash. Turn off your device, wait for a few seconds, and then turn it back on.

  5. Reinstall the app: If the issue is related to a corrupt installation, uninstall Rapchat from your device and then reinstall it from the app store.

  6. Disable any conflicting apps: Sometimes other apps may interfere with Rapchat, causing crashes. If you suspect that another app may be causing the issue, try disabling or uninstalling it temporarily to see if the problem persists.

  7. Check app permissions: Ensure that Rapchat has the necessary permissions to function properly. Go to your device's settings, find Rapchat, and check its permissions.

  8. Contact us for support: If none of the above steps work, please contact our Support Team for further assistance here.

By following these steps, you can troubleshoot and fix any app crashes you're experiencing on Rapchat. If you have any questions or concerns, please don't hesitate to reach out to us for help.

Did this answer your question?