If you're experiencing app crashes or server-related issues like the app not loading or displaying errors such as "can't load servers" on Rapchat, we understand how frustrating it can be. However, we're here to help you troubleshoot and fix the issue. Here are some steps you can take:
Check device storage: Go to your settings and search for "storage" to see how much space is on your phone. Deleting apps or media will help it run more smoothly. If you have an iPhone you can also delete old Rapchat project files and save them to the cloud to open up space.
Check Your Internet Connection: Ensure that your device is connected to the internet via Wi-Fi or cellular data. A stable internet connection is crucial for accessing the app.
Force-Quit the Rapchat App: Close the app completely and then relaunch it. This action refreshes its connection to the servers and may resolve connectivity issues.
Check for updates: We release updates to improve stability and fix bugs. Make sure you have the latest version of the app installed by checking for available updates in your device's app store.
Restart your device: Restarting your device can clear any temporary issues that may be causing the app to crash. Turn off your device, wait for a few seconds, and then turn it back on.
Reinstall the app: If the issue is related to a corrupt installation, uninstall Rapchat from your device and then reinstall it from the app store.
Disable any conflicting apps: Sometimes other apps may interfere with Rapchat, causing crashes. If you suspect that another app may be causing the issue, try disabling or uninstalling it temporarily to see if the problem persists.
Check app permissions: Ensure that Rapchat has the necessary permissions to function properly. Go to your device's settings, find Rapchat, and check its permissions.
Contact us for support: If none of the above steps work, please contact our Support Team
In most situations, app functionality resumes automatically once any server-related issue is resolved, such as outages from third-party providers like AWS. If you continue to experience issues after the outage is resolved, please contact our Support Team for assistance.