If you are having trouble accessing your Gold subscription features, please try the following troubleshooting steps:
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Are you an Android user? Please go to your subscription screen and tap on the "Already Gold?" button. This should reset your subscription.
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Check that your subscription is active: Make sure that your subscription is still active by going to your account settings and looking for your subscription status.
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Log out and log back in: Try logging out of your account and then logging back in to refresh your account status.
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Clear your cache and data: Clear your app's cache and data by going to your device's settings > apps > Rapchat > storage > clear cache and data. This may help resolve any issues related to your subscription.
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Update the app: Make sure that you have the latest version of the app installed. App developers often release updates to fix bugs and improve performance.
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Contact support: If you have tried the above steps and are still unable to access your Gold subscription features, please contact our support team here for further assistance.
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