Steps to Correct an Accidental Release
If you've accidentally distributed the wrong song on Rapchat Distro, follow these steps to correct the mistake:
Immediate Action (If Not Yet Inspected):
Remove the Release: If your song has not yet been inspected, you can immediately remove the release from the platform. This will prevent it from being sent to stores.
If Already Approved and Sent to Stores:
Wait for Processing Completion: If your release has already been approved and sent to stores, you need to wait until the release process is fully completed and it says "Delivered to all stores."
Takedown the Incorrect Release: Once the processing is complete, initiate a takedown of the incorrect version.
Upload the Correct Version: After the incorrect version has been taken down, you can upload the correct version of your song as a new release.
Token Refund
If you've accidentally released the wrong song and have followed the steps above, you can request a refund for the release token used:
Contact Support: Message our support team with details about the incorrect release.
Refund Processing: Our support team will review your request and refund the token for the incorrect release.
By following these steps, you can rectify the accidental release and ensure that the correct version of your song is distributed. If you have any further questions or need assistance, please contact our support team.