If you get an email from Rapchat or Tipalti saying that your Distro royalty payout payment from Rapchat failed, it means that either the information was not entered correctly or your bank / Paypal denied the payment for some reason. Follow these steps to resolve it:
Step 1: Open Distro and Access Your Wallet
Launch the Distro App: Open the Distro app on your device.
Navigate to the Menu: Tap on the menu icon to open the main menu.
Go to Wallet: Select the Wallet option from the menu.
Step 2: Edit Payment Method
Open Settings: In the Wallet section, tap on Settings.
Edit Payment Method: Select Edit Payment Method for Tipalti.
Step 3: Verify or Correct Payment Information
Check Your Payment Details: Ensure that all the payment details you entered are correct.
Correct Any Errors: If you find any mistakes, edit the information to link it correctly to your account.
Step 4: Contact Your Bank or PayPal
If your payment method was entered correctly but the payment still failed, you should:
Reach Out to Your Bank: Contact your bank to inquire about any potential issues or blocks that might have caused the payment to be denied.
Check with PayPal: If you’re using PayPal, contact their support team to understand why the payment was rejected.
By following these steps, you should be able to resolve any issues with failed Distro Royalty payments. If you continue to experience problems, please reach out to our support team for further assistance.